Terms and conditions

TERMS AND CONDITIONS

Sales and trading conditions and E-trading conditions for Gl. Ålbo Camping Sale and trading conditions In the following you will find useful information in connection with the use of online booking. You can read about how we process your entered information, how you receive your receipt in connection with a booking/purchase and much more. We point out that your booking is not covered by the Consumer Contracts Act's rules on the right of cancellation. The sale of accommodation (cabins, holiday homes, camping etc.) is covered by a special exception provision in Section 18(1) of the Consumer Contracts Act. 2 no. 12. The booking made is thus not covered by a 14-day right of cancellation. The reason for this lies in the fact that re-letting a reserved cabin/apartment/place that is canceled just a few days before arrival will often not be possible. Booking and payment At Gl. You can pay Ålbo Camping by credit card. We do not charge card fees. After booking/purchase, a receipt/confirmation for your purchase is sent directly to your e-mail address. If you do not receive a receipt/confirmation by e-mail, please check your spam and/or junk mail. If you book a stay with your own caravan/tent/motorhome or a stay in a cabin, room or holiday house, the full amount is paid immediately after the booking has been made. Immediately after receiving the order, Gl. Ålbo Camping a confirmation of the booking. If you do not receive a confirmation email, please check your spam and/or junk mail. Business customers have the option of receiving an invoice. The credit period is fixed at 8 days. Gr. Ålbo Camping reserves the right for any errors in text, images and price. We reserve the right to delete your order, payment, reservation or booking if an error has occurred. You will be contacted as soon as possible in the event of an error. All prices on the website and online booking are stated in Danish kroner DKK and incl. VAT, unless otherwise stated. Cancellation (without additional cancellation insurance)
  • Cancellation more than 60 days before arrival results in a return of the full amount less an administration fee of DKK 500
  • Cancellation between 60 and 30 days before arrival results in a return of 50% of the amount paid, minus an administration fee of DKK 500
  • Cancellation of stay 29 to 0 days before arrival does not result in any refund.
Cancellation Insurance
  • We recommend that you purchase our cancellation insurance when you book a stay with Gl. Ålbo Camping. That way you are protected
    if you need to cancel your booking. The cancellation insurance also covers illness.
  • Cancellation insurance costs DKK 299. per booked unit and must be ordered at the same time as your booking.
Disease In case of illness, the cancellation insurance covers up to 12.00 on the day of arrival. The full amount (minus the price of the cancellation insurance) is returned upon submission of documentation in the form of a medical certificate. General cancellation and no illness.
  • Cancellation up to 14 days before arrival results in the return of the full amount less an administration fee of DKK 500.
    (cancellation insurance is not refundable).
Right of cancellation and refund
  • We point out that your booking is not covered by the Consumer Contracts Act's rules on the right of cancellation. The sale of accommodation
    (cabins, holiday homes, camping etc.) is covered by a special exception provision in Section 18(1) of the Consumer Contracts Act. 2 no. 12.
    The booking made is thus not covered by a 14-day right of cancellation.
Dog Dogs are welcome on the campsite and in our cabins etc. If a dog is brought into our cabins or other rental units, a cleaning fee is added. Please note that dogs must be let out outside the site and litter must be removed immediately. Arrival and departure:

Camping:

  • Arrival from 15:00. Departure no later than 11.00
  • Certain places cannot be guaranteed, but we will of course endeavor to fulfill your wishes.

Holiday home:

  • Arrival from 15:00. Departure no later than 10.00

Luxury and standard cabins:

  • Arrival from 3 p.m. Departure no later than 11 a.m.

Rooms:

  • Arrival from 3 p.m. Departure no later than 11 a.m.
Smoking All cabins, rooms and holiday home are non-smoking. If this is violated, a cleaning fee of DKK 1500 will be paid.
  • Smoking in general: Show consideration in outdoor communal areas and remember that cigarette butts belong in the bin.
Responsibilities of the guest: Renters of cabins, rooms and holiday homes are fully liable for the furniture in the rental unit. Deficiencies and damages caused by the tenant are settled upon departure. The person who entered into the lease is also liable for damages caused by other residents and guests in the lease. Cabins, rooms and holiday homes may be occupied by a maximum of the number of people specified in the price list, as well as booked and paid for. Responsibility and risk for rental equipment When renting equipment, including boats, SUP, diving equipment and other equipment, the renter will be required to complete separate documents regarding liability and risk. Gift card Gift cards cannot be exchanged for cash and are not refundable. Gift cards from our gift card portal can be used physically at the campsite, by telephone reservation/booking and on our online booking. A gift card for Gl. Ålbo Camping is a bearer certificate, and can be equated with banknotes and coins. This means that if it is dropped or otherwise lost, it cannot be replaced. It is therefore always the person who is in possession of the gift card who will also be able to redeem it. Should problems arise or should you lose your gift card, please contact us and we will of course try to help you as best as possible. Right of withdrawal for gift cards The purchase of gift cards is, cf. Danish consumer law, associated with a right of withdrawal of 14 days from when you have received order confirmation from the gift card portal supplier via e-mail. Redemption of gift cards When redeeming, bring a copy of the gift card in the form it was received: physically printed version, e-mail or SMS. Gr. Ålbo Camping notes the gift card's unique code or scans the unique QR code, whereby the redeemed gift card is registered as redeemed. Validity for gift cards Gift cards are valid for 3 years from the date of issue. It will always be clearly stated when it expires. Complaints At Gl. At Ålbo Camping, we will do everything to make your stay something very special. However, errors will always occur, and if there are things you as guests are dissatisfied with, you must contact the reception as soon as possible. Should a rental unit be inadequately cleaned, or should there be damage to the rental unit that we have overlooked, you must contact reception immediately after arrival to have this defect rectified. Complaints about e.g. cleaning that is not carried out until departure will not be processed. Gr. Ålbo Camping cannot be held responsible for occurrences of animals and insects, as the site is located in a natural and coastal area. If you wish to advertise after you have returned home, you can write to us at the email address info@gl-aalbo.dk no later than 7 days after departure. In the event of a disagreement, a possible legal action will be taken at the Court in Kolding and cases must be decided according to Danish law. Prices and discounts The prices at Gl. The Ålbo Camping index is regulated and adjusted continuously. The current prices can be found on our website. We reserve the right to cancel a rental agreement due to typos and/or printing errors. Discounts cannot be combined. Force Majeure and similar conditions If the implementation of the rental agreement is not possible - or is made significantly more difficult - as a result of force majeure or conditions that can be equated with this, including but not limited to: War, riots, natural disasters, oil and petrol rationing, pollution disasters, epidemics, pandemics , suspension of currency trading, unusual weather conditions, drought, floods, border closure, traffic conditions, strike, lockout and the like, which could not be foreseen when the rental agreement was concluded, are Gl. Ålbo Camping entitled to cancel the rental agreement as Gl. Ålbo Camping cannot be held responsible in said case. In such cases, Gl. Ålbo Camping is obliged to inform the tenant as soon as possible. The tenant is not entitled to reimbursement of amounts paid. However, the tenant will receive a credit certificate for the amount paid. Credit vouchers can be used to purchase a new stay within a 3-year period. Personal data policy Data protection Gr. According to data protection legislation, Ålbo Camping is the data controller. Any inquiry regarding data protection must be addressed in writing to info@gl-aalbo.dk Gr. Ålbo Camping processes the personal data provided by the tenant in connection with the booking, as it is necessary to be able to complete a booking and thus fulfill the rental agreement, as well as to comply with any other obligations pursuant to the agreements entered into between Gl. Ålbo Camping and tenants. As a tenant, you have the right at any time to object to the processing of your personal data for these purposes. Gr. Ålbo Camping passes on, to the extent necessary, relevant information contained in this agreement to business partners (e.g. cleaning company, credit card company, insurance companies and public authorities) in order to be able to complete the rental, collect correct and secure payment or to the extent that it is necessary according to the legislation in force at any given time. Gr. Ålbo Camping only transfers personal data to countries outside the EU/EEA to the extent necessary, and only where there are adequate guarantees for a sufficient level of protection in accordance with the legislation in force at all times. Personal data is only stored for the period it is necessary according to the relevant purpose or according to applicable legislation. As a registered tenant, the tenant has the right to be informed about - and get a copy of the data - which Gl. Ålbo Camping has registered and has such information/data corrected or changed if this should turn out to be incorrect. The tenant also has the right to have information/data deleted if this is no longer necessary to fulfill the purpose for which it was collected, or if the processing is illegal. Finally, the tenant has the right to request Gl. Ålbo Camping to limit the processing of the data in question. Gr. Ålbo Camping uses server-side cookies and a secure connection to ensure the security of the information you provide as a guest on our website. When paying by credit card, the registration takes place via a secure server, where the information is encrypted before being sent via the Internet. COMPANY INFORMATION Gl. Ålbo Gl. Ålbovej 30 6092 Sdr. Stenderup Tel.: 75 57 11 16 E-mail: info@gl-aalbo.dk Cvr.: 30 83 89 98